Clear Cookies and Cache

These instructions are for Internet Explorer only. If you use a different browser please contact the help desk for further assistance.

  1. Select Tools (via the gear icon) > Safety > Delete browsing history…

NOTE: You can also access this menu by holding CTRL + SHIFT + DELETE

  1. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies. Then press Delete.

  1. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.