Remove and Re-Add Your Exchange Email/Calendar Account in Email Clients

Starting in Fall 2020, staff groups will begin moving to a new version of Exchange email and calendaring. The new system will offer the Walsh College students and staff an up-to-date web interface for their email and calendar.

Note: If your group is being migrated, you will be notified via email beforehand.

More information about the switch to Office 365 Exchange

After your group has been migrated to Office 365 Exchange, first reboot your computer or device. This should ensure that your email client or app connects to your new migrated account. If your Exchange email account does not work in your email client or app after rebooting, please follow the steps below to remove and re-add your account.

Microsoft Outlook on Windows

Note: It is unlikely that you will have to do this with Outlook on Windows. Only follow these steps if rebooting your computer does not make your account work.

Remove your account from the Microsoft Outlook desktop application on Windows:

1. Click “File” in the upper left.
2. Click the “Account Settings” drop down to the left of the Account Settings heading, and choose “Account Settings“.
3. In the Account Settings window, click on the “Data Files” tab.
4. Click “Add“, and then “OK” to create a file to temporarily store your Outlook data while removing and re-adding your account.
5. In the Account Settings window, click on the “Email” tab.
6. Select your Walsh College Exchange account from the list, and click “Remove” in the upper right.
   • You may be warned about cached content being deleted. Click “Yes” to continue.

Sign in to your Office 365 Exchange account in the Microsoft Outlook desktop application on Windows:

1. Click “File” in the upper left.
2. Click the “Account Settings” dropdown to the left of the Account Settings heading, and choose “Account Settings”.
3. In the Account Settings window, click on the “Email” tab. Click “New” in the upper left.
4. Enter your Walsh College email address and click “Connect”.
   • You may be notified about changing your mail delivery notification. Click “OK” to continue.
5. Close the Account Settings window.
6. Click the arrow icon to the left of your Walsh College email account name in the left panel to see your email inbox and folders.

Microsoft Outlook on Mac OS

Remove your account from the Microsoft Outlook desktop application on Mac OS:

1. Click “Tools” in the menu bar at the top left of the screen, and then “Accounts“.
2. In the Accounts window, select your Walsh College email account in the list at the left, and then click the – “subtraction sign” icon in the lower left to remove your account from this application.
   • When asked to confirm that you want to delete the account, click “delete” to continue.

Sign in to your Office 365 Exchange account in the Microsoft Outlook desktop application on Mac OS:

1. Click “Tools” in the menu bar at the top left of the screen, and then “Accounts“.
2. Click the “plus” icon in the lower left, and then click “New Account“.
3. Enter your Walsh College email address and click “Continue“.
4. A Walsh College login page will appear. Enter your Walsh College account password and click “Sign in“.
5. Click “Done“, and close the Accounts window.

Apple Mail on Mac OS

Remove your account from the Apple Mail desktop application on Mac OS:

1. Click “Mail” in the menu bar at the top left of the screen, then “Accounts“.
2. In the Internet Accounts window, select your Walsh College email account from the list at the left, then click the – “subtraction sign” icon in the lower left to remove your account.
   • When asked to confirm that you want to delete the account, click “OK” to continue.

Sign in to your Office 365 Exchange account in the Apple Mail desktop application on Mac OS:

If you are automatically prompted to add a new account when launching the Apple Mail application, skip to step 2.

1. If you are not automatically prompted to add a new account, click “Mail” in the menu bar at the top left of the screen, then “Add Account“.
2. In the Choose a Mail account provider… dialog, check the box for Exchange and click “Continue“.
3. Enter your Walsh College email address in the Email Address field and click “Sign in“.
   • If you are asked whether you want to sign into your Exchange account using Microsoft, or to configure manually, click “Sign in” to continue.
4. A Walsh College login page will appear. Enter your Walsh College account password and click “Sign in“.
5. Select the Apple apps and account features you want to use with your Exchange account (e.g. Mail, Contacts, Calendars) and click “Done“.

Microsoft Outlook on iOS

Remove your account from the Microsoft Outlook app on iOS:

1. Tap your “user icon” in the upper left of the screen to view your accounts and folders.
2. Tap the “settings gear” icon in the lower right of this pane.
3. Tap on your “Walsh College Exchange” account under Mail Accounts.
4. Tap “Delete Account” at the bottom of this page to remove it from the app.

Sign in to your Office 365 Exchange account in the Microsoft Outlook app on iOS:

1. If you are not prompted to add a new account when launching the app:
   • Tap your “user icon” in the upper left of the screen to view your accounts and folders.
   • Tap the “settings gear” icon in the lower right of this pane.
   • Tap “Add Mail Account” under Mail Accounts.
2. If another account is suggested, tap “Skip“.
3. Enter your Walsh College email address in the Email Address field and tap “Add Account“.
4. A Walsh College login page will appear. Enter your Walsh College account password and tap “Sign in“.
5. After the account has been added, tap the “X” icon in the upper left of the screen to leave the settings screen. Pull down to refresh your inbox and download new messages.

Apple Mail on iOS

Remove your account from the Apple Mail app on iOS:

1. Launch the “Settings” app. Scroll down and tap “Passwords & Accounts“.
2. Under Accounts, tap on your “Walsh College Exchange” account.
3. Scroll down and tap “Delete Account” to remove it from the Mail app on your device.

Sign in to your Office 365 Exchange account in the Apple Mail app on iOS:

1. Launch the “Settings” app. Scroll down and tap “Passwords & Accounts“.
2. Under Accounts, tap “Add Account“, then choose “Exchange“.
3. Enter your Walsh College email address in the Email field and tap “Next“.
   • A dialog may open asking if you would like to configure the account manually, or sign in automatically. Tap “Sign In“.
4. A Walsh College login page will appear. Enter your Walsh College account password and tap “Sign in“.
5. A Microsoft sign in dialog may ask you to confirm that you are trying to sign in to iOS Accounts. Tap “Continue“.
6. Tap “Save” in the upper right to finish adding the account.

Microsoft Outlook on Android

Remove your account from the Microsoft Outlook app on Android:

1. Tap the “hamburger menu” icon in the upper left of the screen to view your accounts and folders.
2. Tap the “settings gear” icon in the lower left of this pane.
3. Tap on your “Walsh College Exchange” account under Accounts.
4. Tap “Delete Account” at the bottom of this page to remove it from the app.

Sign in to your Office 365 Exchange account in the Microsoft Outlook app on Android:

1. If you are not prompted to add a new account when launching the app:
   • Tap the “hamburger menu” icon in the upper left of the screen to view your accounts and folders.
   • Tap the “settings gear” icon in the lower left of this pane.
   • Tap “Add an Account” under Accounts, and then tap “Add an Email Account“.
2. If another account is suggested, tap “Skip“.
3. Enter your Walsh College email address in the Email Address field and tap “Continue“.
4. A Walsh College login page will appear. Enter your Walsh College account password and tap “Sign in“.
5. After the account has been added, tap the “back arrow” icon in the upper left of the screen to leave the settings screen. Pull down to refresh your inbox and download new messages.